What Our Clients Say About Us

I work with subject matter experts who focus on complicated issues (deforestation and climate change). This sometimes lends complexity to our message instead of simplifying it. Nancy and her team helped us sift and prioritize our work to get clear on the essence that matters. Because they didn’t share our assumptions, their well-informed outside perspective helped bubble up the things we don’t always recognize as the most interesting or compelling. They gave us processes, discipline and structure we can use going forward.

Nancy helped a group of people with strong opinions, and different perspectives and priorities get on the same page and commit to accomplishing something together. Our first meeting was really high stakes for me. People were skeptical about the communication project and about working with an outside consultant. She not only helped address all of  their concerns, but actually got people excited and agreeing to a path forward.

CSR Communications is extremely knowledgeable about their craft and the nonprofit sector. They offered tools, talking points, and techniques that helped dispel myths and connect more clearly with our constituents. We felt well-prepared for communication with funders and stakeholders. They were equal parts directive (when needed) and flexible. Not only did we accomplish the goals we’d set forth, but we also learned so much. It was a capacity-building opportunity for us.

With Nancy as my retreat planning partner for our 40+-person team, I’m confident I can hand over my vision for the day and she’ll make it happen. She’s led multiple retreats for us, each one custom designed to accomplish exactly what we needed. Thanks to Nancy’s engaging, yet firm, facilitation style, I could really participate instead of assuming responsibility for keeping us on track.

Nancy facilitated a team retreat that resulted in a positive change in our department. We needed to get at the root cause of some tension and figure out how to work together after a merger of two teams. We’re now a close-knit team since discussing our vulnerabilities and how we can help one another.

When it came time to plan my first team retreat in a new leadership role, I knew I needed a partner I could trust and depend on to help me get it right. From our first conversation through the end of the retreat, Nancy kept the planning on track, created buy in from my staff and colleagues across the organization, and struck the right balance of fun and focus in her facilitation. I was thrilled with the entire process and the outcome.

The meeting tips and tools Nancy introduced to us in our directors retreat have been a game changer. We’ve completely restructured the way we meet – from the frequency and types of meetings to rotating responsibilities for agenda development and note taking. These changes helped us move from operating in silos to a more effective, productive and stronger team.

CSR Communications brought clarity, insight, and structure to a project (sustainability case study development) that needed it. Nancy’s stakeholder engagement resulted in greater efficiencies and increased credibility with our multiple audiences at the end.

My career has been spent working within large organizations… experiencing rapid growth or in turnaround situations. Nancy created an environment for testing new ideas, adjusting strategies and developing a stronger, more focused team.

CSR Communications’ thorough research and assessment of our competitive environment and unique contribution to clients helped us make key decisions about our future. The team is not only detail-oriented and prompt, but also flexible, helping us keep on track and on task.

I’ve been a CEO for long time and have participated in lots of leadership courses. SHIFT is by far the best thing I’ve ever done for myself — not just at work, but as a parent and friend too.

Every lesson has been timely and appropriate for the challenge of the moment. SHIFT gave me a theme to center me for the day, intentional space to reflect and reinforcement for action.

SHIFT helped me become a more thoughtful, deliberate and intentional leader. I learned how to communicate more precisely and that’s helped me connect better with my colleagues.

The SHIFT lessons are just the right length and there’s always a morsel I can use in my day. I want to watch them over and over and over. SHIFT isn’t a nonprofit-only program. It’s not even a work-only program. Every leader, team, organization and family will benefit from it.

I didn’t even know I was an intrapreneur until Nancy helped me see myself as one. I’ve learned that all the strategy and tactics in the world don’t make a difference if you can’t get others on board with the broader vision and build alliances with the skeptics. Leading big change hasn’t been easy, but Nancy has been there every step of the way with advice, tools, ideas and an empathetic ear.

The Intrapreneurs Influence Lab did so much more than show me I was not alone.  My career has been spent working within large organizations, particularly those experiencing rapid growth or in turnaround situations. Nancy created an environment for testing new ideas, adjusting strategies and developing a stronger, more focused team. I’m a better leader, and our organization is better, because of the Intrapreneurs Influence Lab.

Participating in the Intrapreneurs Influence Lab created so many ‘a-ha’ moments for me and provided the tools for me to act on that insight. Nancy elicited from me the ‘why’ behind my work. She helped me reconnect with the reason I originally came to work for Special Olympics and that story’s role in my approach to leadership. By getting clearer on my personal change story, I can enroll others more effectively in the vision for organizational change.